

In any case, the company knows how much trouble it would be for a busy company to switch things over, so we have no other option except to upgrade. Apparently, the "No Show Protection" is no longer being offered in the free tier and users are being forced to upgrade to the next tier for $29 per month in order to keep this feature, a bait and switch method (if this was the original intent all along). Next, a new client booked a gig and I noticed that a credit card wasn't placed on file. Following that, my appointments site began working again. When I signed into my account, I was presented with new Terms to which I would need to agree.
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However, Square disabled my appointment system without telling me and I only learned it by chance when showing someone how to use the website. And that is what Square is doing.Īfter going through a great deal of effort to set up my business to work with Square Up for appointments and aligning my calendar to sync up so that my clients would see appropriate days blocked off, I became comfortable and enjoyed knowing that my booking setup was in place for those wanting to schedule my services. People need to recognize that when someone deliberately wastes your time, they are STEALING. The only motivation I can see for this is that Square wants to jack you for an extra 1% on every transaction, because they consider any transaction entered on a computer "manual." Well gee, there's no other option, because your reader doesn't work with your own software, Square. But you can take payments through the Web portal on a computer if you have some kind of mag-stripe reader.

In fact, NOTHING on a computer works with the Square readers.
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Like the fact that they have a desktop app (only for Mac currently, WTF) that doesn't work with Square's own card readers. Then force it back into "representative" mode.Īfter all that, you'll likely find that your problem is due to something stupid on Square's end. only to be bounced back into the automated mode and have to answer more irrelevant bot questions. If you catch them on their Web site during chat hours, you must force the chat system out of automated mode by typing "contact." After that, you'll wait an unknown amount of time. Do they just push a "choose random, irrelevant response" button? The responses prove that nobody reads the messages. I have been exchanging E-mails with Square about a non-functioning card reader (or associated software) for days, and have yet to receive one that actually addressed the problem I'm reporting.
